Wunderman Thompson Brand & Customer Experience

Wunderman Thompson is a growth partner - part creative agency, part consultancy, part technology company. We inspire growth by applying inspiration everywhere across the customer journey. A core component of our offering is Brand and Customer CX. Customer experience involves any interaction between a brand and its customers. We examine every touchpoint in the ecosystem to determine solutions for how to organize people, support infrastructures, integrate services, and present communications. The quality of these interactions impacts everything: brand perception, hitting KPIs, establishing new lines of business, attracting new customers, retaining existing customers, and ultimately driving growth. Our global CX teams serve two functions: 1) they identify problems in the existing customer experience and 2) they craft incredible experiences for our clients and their customers.What we offer:• Experience consulting and auditing• Experience strategy • Experience design (UX, UI, Visual)• Rapid prototyping • Qualitative research• Testing and optimisation