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Millward Brown emotional measurement offer goes from strength to strength

16 January, 2013


NEW YORK — Millward Brown, the only leading full-service research agency to have a dedicated, global neuroscience practice, announced today a major expansion of its award winning Link™ and Facial Coding technology. This technology has already been used on over 400 advertising research projects around the world, making it the world’s most widely used non-verbal advertising research system. Expanding on this, two of Millward Brown’s biggest clients, Unilever and The Coca-Cola Company, will use the technique for all their advertising testing in 2013. This is the largest scale adoption of this technology in the industry.

Unilever will apply facial coding to all its quantitative advertising pre-testing projects, worldwide, in 2013, whilst The Coca Cola Company have decided to use facial coding in their Link research for animatic advertising. Combined with other clients who are also repeat users, Millward Brown expects to run thousands of emotional measurement projects this year.

The approach, created jointly by Millward Brown and Affectiva, was recently rewarded with the MRS/ASC technology innovation and effectiveness award for 2012.

Graham Page, head of the Neuroscience Practice said: “We’re really excited that two of our most forward-thinking clients have chosen to use this leading edge technology at scale. The combination of direct observation of physical responses and viewers’ interpretation of their reactions provides a really powerful view of the way people respond to advertising. It adds real depth to our understanding and builds on our validated metrics to deliver new insights in an easily applied and cost-effective way.”

The integration of Affectiva’s AffdexTM Facial Coding software with Millward Brown’s Link copy-testing solution provides clients with powerful recommendations to optimise advertising effectiveness. The technology is seamlessly integrated, and with the participant’s permission simply records their face while they watch ads within a normal survey environment; automatically interpreting viewers’ emotional and cognitive states, moment by moment.

Results are fully cross-analysed with viewers’ survey responses and delivered within an online dashboard. The technique generates novel insights which could not be achieved by either approach in isolation. The combined approach allows Millward Brown researchers to provide significantly better recommendations to their clients for optimizing ad campaigns. For instance, the data can be used to understand the emotional triggers in a campaign, which creative devices work well in a given market or which claims are most powerful. This allows clients to ensure repeatable success in their marketing communications.

Link and Facial Coding has tapped into a clear need among advertisers. In 2012, Millward Brown and Affectiva conducted over 400 projects, in more than 40 countries, primarily with Fortune 500 companies. With experts around the world, Millward Brown’s neuroscience practice offers solutions based on cognitive science that are integrated into existing survey research tools to provide unique and valuable insights.

About Millward Brown
Millward Brown is a leading global research agency specializing in effective advertising, strategic communication, media and brand equity research. Millward Brown has helped its clients build strong brands and services through a set of comprehensive research-based –qualitative and quantitative solutions. We have 88 offices in 58 countries. Our additional specialist practices include Dynamic Logic (global leader in measuring digital marketing effectiveness), a network of media experts (measuring mass media effectiveness), Firefly (our global qualitative network), The Neuroscience Practice (using neuroscience to optimize the value of traditional research techniques) and Millward Brown Optimor (focused on supporting clients to maximize their return on brand and marketing investments). Millward Brown is part of Kantar, the insights, information and consultancy division of WPP.

About Affectiva
Affectiva, an MIT Media Lab spin-off, is a global leader and industry expert in emotion measurement technology, with Affdex™ Facial Coding software. Affectiva delivers cost-effective, scalable emotion analytics to Fortune 500 companies and leading market research agencies that use these insights to improve their products, processes and brand experiences. Based on the world's largest repository of naturally occurring emotional response, Affectiva has become the global standard for real-world accuracy and relevance in emotion analytics.

For further information please contact:
Delyth Hughes, Global Brand Communications
+44 (0) 1926 826 247

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