EWA Bespoke Communications - Corporate HQ

St Mary's Green
Tattersall Way
Chelmsford
Essex
CM1 3TU
United Kingdom


(T) +44 (0)1245 492 828
(F) +44 (0)1245 492 514


Office Detail

EWA is a UK-based customer relationship management agency. We provide outsourced, multi-channel, customer management and response handling solutions that are designed to reflect our client’s brand values, support their marketing efforts and return measurable results.  
 
At EWA we offer a comprehensive approach to CRM: from brand-dedicated contact centres to complex database marketing and customer insight.
 
EWA’s services include:
 
Communication Centres
-Multi-channel contact centres
-Customer service & consumer care
-Enquiry management
-Lead generation

Digital Marketing
-eCRM programme design and deployment
-eCommerce applications
-Mobile apps
-Online surveys

Customer Insight
-Data analytics, customer segmentation
-Behavioural analysis
-Resource and ROI modelling

Data Management
-Database design, development and hosting
-Web-enabled contact and campaign management solutions

Relationship Development
-CRM strategy
-Communication audits

Fundamental to EWA’s solutions is our belief in exemplary customer service and best practice processes. As custodians of our client’s customer relationships and brand reputation, it is essential that we have an in-depth understanding of their culture, values and business objectives.

Our philosophy is that each client is unique and therefore every solution we devise is bespoke. We constantly strive to understand every aspect of our client’s business so that the relationship management and customer contact programmes we create, continue to evolve and improve throughout the life of the project.


Contacts



Categories

Corporate/B2B
Data investment management
Direct, digital, promotion & relationship marketing
Specialist communications



Sub-Categories



Services

fulfilment and mailing
Campaign management
Contact centres
Crisis management support
Customer Insight
Customer service & helplines
Data management & analysis
Database marketing
Digital Marketing
Email marketing
Print
Relationship management
Response handling
Telemarketing


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