St Mary's Green
(T) +44 (0)1245 492 828
(F) +44 (0)1245 492 514
EWA is a UK-based customer relationship management agency. We provide outsourced, multi-channel, customer management and response handling solutions that are designed to reflect our client’s brand values, support their marketing efforts and return measurable results.
At EWA we offer a comprehensive approach to CRM: from brand-dedicated contact centres to complex database marketing and customer insight.
EWA’s services include:
-Multi-channel contact centres
-Customer service & consumer care
-eCRM programme design and deployment
-Data analytics, customer segmentation
-Resource and ROI modelling
-Database design, development and hosting
-Web-enabled contact and campaign management solutions
Fundamental to EWA’s solutions is our belief in exemplary customer service and best practice processes. As custodians of our client’s customer relationships and brand reputation, it is essential that we have an in-depth understanding of their culture, values and business objectives.
Our philosophy is that each client is unique and therefore every solution we devise is bespoke. We constantly strive to understand every aspect of our client’s business so that the relationship management and customer contact programmes we create, continue to evolve and improve throughout the life of the project.
Data investment management
Direct, digital, promotion & relationship marketing
fulfilment and mailing
Crisis management support
Customer service & helplines
Data management & analysis