Report by Simon Bolton

Worldwide chief executive officer

Delivering seamless retail experiences through bold thinking is FITCH’s driving ambition for its clients around the globe.

Good progress was made against this objective in 2013 as FITCH continued to deploy its Physical, Human and Digital (PHD™) process and toolkit on client assignments.

Whereas discontinuity remains a constant in the global economy, we were able to generate growth through our key hub offices in Columbus, Phoenix (representing North America) and London (covering EMEA). Significant new contracts were secured in the banking, automotive, fashion, FMCG and hospitality sectors.

We scooped 30 awards in 2013, for our work and our teams

We scooped 30 awards in 2013, for our work and our teams; Design Firm of the Year for the third year running from DDI magazine and Design Team of the Year for the second time at the Retail Interior Awards.

Chain Store Age awarded FITCH for the signature experiences we created for PIRCH, City Target and Buffalo Wild Wings in the US and Ann Summers in the UK.

Asian Paints’ flagship stores continue to be recognized, with accolades from the DBA and Retail Design Institute. Vodafone EBEZ was awarded twice over in India’s VMRD Retail Design Awards.

In November 2013, my colleague and CFO, Alex Spark, and I proudly transitioned into leadership roles with FITCH. We have been joined by Lesley Brady (global human resources director) and I have recently promoted Tim Greenhalgh to chairman and chief creative officer, reflecting the depth of his knowledge and influence across our network.

Our strategy in 2014 is to continue to boldly deliver seamless retail experiences and thinking and to secure FITCH’s reputation as the undisputed ‘kings’ of retail design.

Chapter 6 of 13